Responsible gambling at Basswin

• Basswin
• Basswin Responsible gaming

Taking control of your gambling should be straightforward, so this page explains the break and self-exclusion options available through Basswin, along with practical ways to set limits and access support across the UK.

Gambling as entertainment, not income

Gambling is entertainment, not a source of income. No game can remove the risk of losing money, and a win does not change the odds built into the game.

Keeping gambling within a planned budget matters. Set a fixed amount and decide when it will be spent before choosing a game. If the balance needs topping up, pause and consider whether gambling is still fitting into the rest of your week.

When gambling stops being fun

A change in your routine can be a useful signal. Common signs include:

• chasing a previous loss or playing longer than planned
• using money set aside for bills, food or transport
• borrowing to fund play or hiding spending from family
• feeling irritable or anxious when gambling is unavailable
• increasing stakes to recover money spent on earlier sessions

You do not need to reach a crisis point before asking for help. A break can help interrupt a pattern while you decide what boundaries should apply next.

A short self-check

Answer these questions honestly, without judging yourself:

1. Is gambling taking more time than I planned?
2. Am I using money needed for everyday costs?
3. Do I feel unable to stop after a loss?
4. Have I hidden gambling spending or borrowed to play?
5. Is gambling affecting my mood, sleep or relationships?
6. Have I increased my bets because smaller stakes no longer feel exciting?

A “yes” answer does not identify a particular condition. It does mean that setting limits or taking a break would be sensible.

Our gambling control tools

Basswin provides two ways to interrupt access to the service.

Taking a break

You can request a temporary disconnection by writing to the support service. The break is applied only after a support manager calls the account owner, so keep your registered telephone number available and answer the call.

Self-exclusion

A self-exclusion request made through online chat is valid for 30 days from the date the account is blocked. Record the request date and the end date so you know when the account will become accessible again.

Practical limits that work

• Set a weekly spending limit before opening a game.
• Use a separate bank or payment limit for gambling.
• Schedule a session ending time and close the site when it arrives.
• Keep a record of deposits and withdrawals.
• Take a break after a loss rather than trying to recover it in the same session.
• Remove gambling apps and saved payment details from a shared device.

National help lines and services

Free, confidential support is available from GamCare. The National Gambling Helpline is available on 0808 8020 133, 24/7.

BeGambleAware.org provides information about gambling harm and the support available to players and those affected by someone else’s gambling.

You can use GamStop for free national self-exclusion across licensed sites. Gordon Moody supports people seeking help with gambling-related harm through online and residential treatment.

Blocking software

Gamban and BetBlocker can block gambling sites across supported devices. BetBlocker is free and available on multiple platforms.

Protecting minors

Access is for people aged 18+. A shared phone, tablet or computer can make age controls harder to maintain, so use parental-control software such as Net Nanny or Qustodio and keep gambling apps and saved payment details out of shared accounts.

Questions about our responsible gambling information can be sent to [email protected].

Access to this site is restricted to persons aged 18 and over (18+). We want your play to remain entertainment; free, confidential support is available at BeGambleAware.org.